Agile CRM is a feature-rich all-in-one CRM solution that caters to the needs of small and medium-sized businesses. With its ...

Your agile CX program will never succeed without some key program elements in place. In any given week, I work with multiple customer experience practitioners across a variety of brands in different ...

Think about where web experience started. Web Experience Management (WEM) picked up where traditional, brochure-ware, static web content management ended. It provided a way to create more personalized ...

Is your company “afraid to grow”? In the personal development and psychology space, there is a concept called “fear of success,” where an individual might want success but finds themself ...

A great amount of time and investment is spent ensuring that consumers move through a sales funnel in the way that creates the desired outcome for marketers. What we know, however, is that consumers ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that BT has selected its Nexidia Analytics and Engage solutions to drive exceptional customer and employee experiences and increase ...

Agile development teams aim to develop innovative capabilities, while devops teams strive to release code to production more frequently. But the buck often stops with the IT service desk and customer ...

It currently seems that disruption is the new normal. From the impact of the pandemic to the latest supply chain issues affecting petrol stations, problems caused by external factors are growing.

SShop Direct has appointed a specialist, 20-strong team of advisers to help drive innovations across its customer service division. The pureplay retailer said the new team will be based at its ...

Top financial services brands turned to Liveops' agile customer service solutions to manage tax season volume, extended hours, and evolving customer needs This year's performance reflected what's ...