Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Prevalence of difficult encounters among clinic patients was 0.17; characteristics that increased difficulty included depression, chronic pain. HealthDay News — Providers perceive 17% of clinic ...

Please provide your email address to receive an email when new articles are posted on . At least once a week, Emily L. Weis, MD, MS, says she has a challenging consult or patient interaction in her ...

When Elaine Benes on Seinfeld discovers she was labeled as a “difficult patient” in her medical chart, hilarity ensues when she tries to correct the record—and makes matters worse. But in real life, ...

Some patients continually cancel their appointments, ignore your medical directions, treat your staff rudely, or send you harassing emails. Do you have to tolerate their behavior? No, these are all ...

Behavioral flags in electronic health records are designed to to help prevent violence against clinicians, but the flags might also prevent some patients from receiving full care, according to a ...

Dr. Lamas, a contributing Opinion writer, is a pulmonary and critical care physician at Brigham and Women’s Hospital in Boston. My patient’s wife glared at me from across his bed, where she stood ...

In " Beyond Diagnosis: Breast Cancer," Cleveland Clinic oncologist Tiffany Onger, MD, and host John Mangels continue their ...

Forty years ago, I had my most angry professional moment. It happened at a weekly meeting that included all our faculty, staff, and trainees—about 200 people. A young and arrogant, not very bright, ...

Have you ever felt like a “bad patient?” It might not be all in your head if you think a doctor is annoyed with you. When I began working in hospitals and clinics, I learned of an ominous ...

Sal was the kind of patient that doctors strive to avoid. But for one medical student, he provided an education in compassion. By Gina Siddiqui Sal was 58 when I was assigned his case. Sal had been ...