It's been a week since the shopping extravaganzas of Black Friday and by now, you might be getting frustrated dealing with painful returns and exchanges. It's been a week since the shopping ...

Practices with five-star customer service have a great advantage, as they can differentiate themselves from all others. This makes it easier to attract new patients, acquire excellent reviews, ...

The customer service system needs to be designed so that patients cannot help but be impressed. Create systems. The main way to sustain customer service is to develop and implement a step-by-step ...