Data released by Monster shows that job searches are rising sharply as companies prepare for the upcoming holiday season.

The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

Ronald Spektor, 23, has been charged with impersonating a Coinbase customer care representative to trick victims into turning ...

Taylor Swift's Christmas card is here—and this is what it looks like Brian Walshe found guilty of murdering his wife, who ...

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...

At a Trader Joe’s in Pikesville, Maryland, there’s a surrealist mural above the Creamy Garlic Cucumber Tzatziki Dip and ...

The MTA has billed the new fare system as a boon for riders. But not everyone is having a great time with tap-to-pay.

According to the suit, a former customer service representative had multiple medical conditions contributing to heart attacks ...

Leal Bakery in Salinas, a family-owned business for nearly 50 years, continues to attract long lines for its fresh masa, a ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering omnichannel support, personalizing communications, and rewarding loyalty can ...

With the participation of representatives from government and semi-government entities, suppliers, and members of the ...